We respect your privacy and are committed to protecting your data. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you interact with our websites, applications, and services provided within our hotel. We encourage you to read this statement carefully to understand our practices regarding your personal information.

LCB HOTELES, S.L., hereinafter the CONTROLLER, is responsible for the processing of the User’s personal data and informs you that these data will be processed in accordance with current regulations on personal data protection: Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). Below is information about the processing of your data:

Purpose of processing: The purpose of processing is to maintain a commercial relationship with the User in relation to the products or services offered. The planned processing operations are as follows:
o Sending commercial advertising communications by email, fax, SMS, MMS, social media, or any other electronic or physical means, present or future, that allows commercial communications. These communications will be made by the CONTROLLER and will be related to its products and services, or those of its collaborators or suppliers with whom it has reached a promotional agreement. In this case, third parties will never have access to personal data.
o Conducting statistical studies.
o Processing orders, requests, or any type of request that the User makes through the available contact forms.

Data retention criteria: The data will be retained as long as there is a mutual interest in maintaining the purpose of the processing and for the legally established period. Subsequently, when it is no longer necessary for this purpose, it will be deleted and destroyed, applying appropriate security measures to ensure its pseudonymization or complete destruction.

Data Communication: The web developers and the company that provides the hosting on their servers will have access to the data. These entities have regularized access to this data with us for the exclusive purpose described above. It will not be transferred to any other third party for processing, except by legal obligation. The personal data provided will be communicated to Public Administrations and State Security Forces and Corps, in the cases provided by law, in particular to the Ministry of the Interior.

Legitimacy: The data processing is based on the consent requested through the corresponding acceptance box.

2. Rights of the user:

The User has the right to access, rectify, delete, object to, and restrict the processing of their personal data. These rights are detailed below:

Right of access: The User may request and obtain, free of charge, a copy of the information about their personal data processed, including the source of said data, the purpose of the processing, the recipients, the retention periods, as well as any communications made or planned. In the case of electronic requests, the information will be provided in a commonly used, machine-readable format, unless otherwise requested.

Right to rectification and erasure: The data controller shall be obliged to exercise the data subject’s right to rectification or erasure within ten days of the request. Personal data whose processing does not comply with the provisions of the law will be rectified or deleted, where appropriate. In particular, when such data is inaccurate or incomplete, the data subject shall have the right to obtain, without undue delay, the rectification of inaccurate personal data concerning him or her. The data subject shall have the right to have incomplete personal data completed, including through an additional declaration.

Right to object: The data subject shall have the right to have the data controller stop processing his or her personal data when the data subject expresses his or her objection to the processing, provided that there is no legal obligation to do so. When processing is based on a mission of public interest or the legitimate interest of the data controller, the data controller shall cease processing the data unless compelling reasons prevail over the interests, rights, and freedoms of the data subject, or if they are necessary for the establishment, exercise, or defense of legal claims. If the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for these purposes.

Right to data portability: If data processing is automated and based on consent or a contract, the data subject may receive their data in a structured, commonly used, and machine-readable format and may request that it be transferred directly to another data controller, where technically feasible.

The data subject shall have the right to obtain from the data controller restriction of data processing. Where processing of personal data has been restricted, they may only be processed for storage, with the data subject’s consent, for the establishment, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of public interest. Any data subject who has obtained restriction of processing shall be informed by the data controller before such restriction is lifted.

Request to the Spanish Data Protection Agency (AEPD): If the request is not granted, the data controller shall inform the data subject, within a maximum period of one month from receipt, of the reasons and of their right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

3. Contact information to exercise your rights:

You may exercise your rights by sending a letter to the postal address C/ Ochandiano, 14, Building 16, 2nd Floor, 28023 Madrid or by email to lcbhoteles@lcbhoteles.es, with the subject “Personal Data,” attaching a photocopy of your ID or any similar means established by law.

4. Mandatory or optional nature of the information provided by the User:

Users, by checking the corresponding boxes and entering data in the fields of the contact forms or submitted in download forms, expressly, freely, and unequivocally accept that their data is necessary and mandatory (unless otherwise specified in the required field) for the provider to fulfill their request. The User guarantees that the personal data provided to the data controller is accurate and is responsible for communicating any changes to it. The data controller expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, except as indicated above. Any transfer of personal data will be subject to prior express, informed, and unequivocal consent from users. All data requested through the website is mandatory to fulfill the established purposes. Therefore, if such data is not provided or is not provided correctly, the purposes cannot be fulfilled. If not all data is provided, there is no guarantee that the information and services provided will be fully tailored to your needs.

5. Safety measures:

In compliance with current data protection regulations, the Controller guarantees the adoption of the necessary technical and organizational measures to protect the rights and freedoms of users. These measures are implemented to ensure that personal data is processed lawfully, transparently, and appropriately. The Controller undertakes to apply security measures in accordance with the GDPR and the LOPDGDD, with the aim of protecting users’ personal data from unauthorized access, loss, or damage.

LEGAL NOTICE ON DATA PROTECTION

The personal data provided through this website, and in particular, by users of the online reservation and pre-reservation services offered through www.lcbhoteles.es, voluntarily provide their personal data (hereinafter, “personal data”) and explicitly and unconditionally accept that LCB HOTELES may automatically process this personal data and include it in a file in order to provide service offers. This personal data will be processed by LCB HOTELES, S.L., the owner of the same, whose contact details are as follows:

LCB HOTELES, S.L.
C.I.F. B-87207734
C/ Ochandiano, 14, Edificio 16, 2ª Planta
28023 – Madrid
Tel.: 91 708 11 60 | Fax: 91 307 74 13
Email: lcbhoteles@lcbhoteles.es

LCB HOTELES, S.L. fully complies with current legislation regarding the protection of personal data and with the confidentiality commitments inherent to its activity. We inform you of the existence of an automated personal data file called CLIENTS AND SUPPLIERS, as well as the corresponding Registry of Customer Processing Activities, owned by LCB HOTELES, S.L., for the purpose of informing users of our products and marketing the services provided and related activities.

LCB HOTELES, S.L. guarantees the security and confidentiality of the personal data provided to it. To this end, and with the aim of making its Data Protection Policy effective and efficient, it has adopted the necessary technical and organizational security measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, and thus prevent, to the extent possible and always according to the state of the art, its alteration, loss, misuse, processing, and/or unauthorized access, in accordance with the provisions of applicable regulations.

When establishing a relationship with the client, LCB HOTELES, S.L. will require the client to collect essential data for the provision of its services. Furthermore, the user may be asked to provide additional data, on a voluntary basis, for the purpose of providing information and marketing the services offered.

When personal data is requested, the client or user will be informed of the recipient of the information, the purpose for which the data is collected, the identity and address of the data controller, and the user’s right to access, rectify, erase, and transfer their data, as well as to object to and restrict the processing of their data. The personal data collected will be processed on the legal basis of the consent of the person who provides it, with absolute confidentiality, and will only be transferred for the stated purpose and always with the consent of the user or client.

Legal basis for data processing
Our processing of personal data is based on the following legal bases, according to the GDPR:

Data subject consent: when the user voluntarily provides their data, for example, when making a reservation.
Performance of a contract: when processing is necessary to fulfill the contract between the company and the customer.
Legitimate interest: to improve services and carry out commercial activities related to their provision.

The purpose of data processing is to contact the sender of the information, respond to their request, query, or inquiry, and conduct subsequent follow-up. Due to the specific nature of the activity and services of LCB HOTELES, S.L. and for the proper development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. These transfers or assignments of personal data may be directed to companies within the LCB HOTELES GROUP and/or other interested third parties. The transfer of personal data to such entities is for the sole purpose of properly providing the services that LCB HOTELES offers.

Transfer of data to third parties
The personal data we collect may be transferred to entities within the LCB HOTELES group and/or third parties, such as service providers (for example, transportation companies, cleaning services, etc.), in order to fulfill the contract or provide the requested services. Personal data will not be transferred to third parties outside the group or to countries outside the EU without the user’s explicit consent, except in cases where there is a legal obligation or the transfer is necessary for the execution of a contract.

The services of LCB HOTELES, S.L. are not intended for, nor should they be used by, minors, and LCB HOTELES, S.L. does not request or collect information related to minors.

LCB HOTELES, S.L. may collect information about the browsing habits of users of www.lcbhoteles.es through cookies or log files. These elements are exclusively associated with a user and their computer. In such cases, LCB HOTELES, S.L. will only use the data in aggregate form and for the ultimate purpose of improving its services. LCB HOTELES, S.L. may share this information with its companies and clients, but always in aggregate form and solely for statistical purposes.
For more details about the cookies we use and how to manage them, please see our Cookie Policy.

Use of Cookies
We use cookies on our website to improve the user experience and perform statistical analysis. You can find more information about the cookies we use and how to manage them in our Cookie Policy.

You may withdraw your consent at any time, although this will not affect the legality of any processing previously carried out. Providing your data is voluntary; however, failure to do so will prevent us from responding to your request, query, or complaint. Therefore, providing your personal data for these purposes is a necessary requirement for us to respond to requests submitted through this means.

User rights

In accordance with the provisions of the GDPR, the user has the right to:

Access your personal data and obtain a copy of it.
Rectify incorrect or incomplete personal data.
Delete your personal data in certain cases.
Object to the processing of your data for reasons related to your particular situation.
Limit the processing of your data in the cases provided for by law.
Data portability in the cases established by the GDPR.

To exercise these rights, you can contact us at C/ Ochandiano, 14, Building 16, 2nd Floor, 28023 Madrid, or by email at lcbhoteles@lcbhoteles.es, with the subject line “Personal Data,” attaching a photocopy of your ID or any similar means established by law. If you consider that your rights have not been adequately respected, you may file a complaint with the Spanish Data Protection Agency (AEPD).

The data will be retained for the time necessary to respond to your request, query, or complaint and to consider it definitively closed.
Afterwards, they will be retained for the legally established period and will then be deleted and destroyed, with all appropriate security measures, unless you request its deletion.

Data subjects have the right to request access to their data, rectification, or deletion, as well as the right to restrict processing, to object to processing, and to data portability, in the cases provided for in the General Data Protection Regulation. In the event of any incident that they consider a violation of their rights, they may file a complaint with the Spanish Data Protection Agency.

If third-party data is provided through this website, the person doing so assumes the responsibility of having previously obtained their consent, informing them of everything provided in Article 14 of the General Data Protection Regulation.

The user is responsible for ensuring that the information they provide through this website is accurate. For these purposes, they are responsible for the veracity of all data they communicate and will keep the information provided appropriately updated so that it reflects their actual situation. The user will be responsible for any false or inaccurate information they provide and for any damages this may cause to the owner of this website or to third parties.

REGISTRATION AND MONITORING OF CORPORATE SOCIAL NETWORK WEB ACCOUNTS:

Personal data provided or enabled through social media when you become a follower. The corporate social media accounts of LCB HOTELES, S.L. are as follows:

WEB PAGE: https://www.lcbhoteles.es
FACEBOOK: https://www.facebook.com/lcbhotelfuenlabrada
TWITTER: https://twitter.com/LCB_Fuenlabrada
INSTAGRAM: https://instagram.com/hotelenfuenlabrada/
GOOGLE+: https://plus.google.com/u/0/110457945659845343659/posts
GMAIL: hotelenfuenlabrada@gmail.com

All private communications between LCB HOTELES, S.L. and clients will be considered confidential. LCB HOTELES, S.L. undertakes to maintain the confidentiality of personal data, to safeguard it, and to adopt all necessary measures to prevent its alteration, loss, and unauthorized processing or access in accordance with the provisions of the Security Measures Regulations. Furthermore, any information exchanged between the parties, information they agree is of such nature, or information that simply reflects the content of said information, will also be considered confidential. Viewing data via the internet will not imply direct access to it, unless the data subject has given express consent for each occasion.

To ensure that the information contained in our files is always up-to-date and error-free, we ask our clients and users to inform us as soon as possible of any modifications and corrections to their personal data.

The user consents to LCB HOTELES, S.L. may use your data (from your internet browsing) to send you (from your browser or software) third-party advertising (based on the websites you visit) that may be useful to you in relation to the services requested from LCB HOTELES, S.L.

LCB HOTELES, S.L., pursuant to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, informs you that the broad meaning of said Law includes the provision of information by this means. In any case, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, and its implementing regulations, and other applicable regulations, particularly with regard to the collection of personal data, information to data subjects, and the creation and maintenance of personal data files, will apply in this regard.

All established conditions shall be governed by Spanish law. LCB HOTELES, S.L. and the Client or User, expressly waiving any jurisdiction that may apply, submit to the Courts and Tribunals of Madrid (Spain) for any dispute that may arise from the provision of the services covered by these general conditions.

Legal Notice: In the event that the User is domiciled outside of Spanish territory, LCB HOTELES, S.L. and the Client or User submit, expressly waiving any jurisdiction that may apply, to the Courts and Tribunals of Madrid (Spain).